Support
Q01Will FASTACE fit my bike?
We currently offer direct-fit forks and shocks for Sur-Ron Light Bee, Sur-Ron Ultra Bee, Talaria Sting, Talaria XXX, E-Ride Pro SS and KTM Freeride. Pick your platform on our /bikes page for a curated parts list.
Q02Do I need to specify my weight when ordering?
Yes. Every fork and shock ships pre-tuned. We use rider weight + riding gear + terrain preference to set spring rate and damping. You'll be prompted at checkout.
Q03How long does pre-tuning add to lead time?
Pre-tuning is built into our 3-business-day dispatch window. We don't add extra lead time for it.
Q04Can I re-spring later if my weight changes?
Yes — replacement springs are available for every product. Use the spring rate chart on the product page or email us with your new weight and we'll recommend a rate.
Q05What's covered under warranty?
Manufacturing defects for 24 months from purchase. See our warranty page for full terms.
Q06Do you ship internationally?
Yes, we ship worldwide via DHL Express. Most orders arrive within 5–7 business days. Duties and import taxes are the buyer's responsibility unless otherwise stated.
Q07How do I become a dealer?
Apply via our dealer page. We work with e-moto specialist shops, race teams and tuning workshops.